For 40 years as a marriage and family counselor, Mark has heard one complaint more than any other. Four out of five couples bring it up in the very first session: "We can't communicate." This course is his answer to that. Not theory - a practical, step-by-step roadmap for every conversation that matters.
Mark opened with five scenarios from the video. You may recognize a few of them.
- Your boss gripes at you for getting the report in late. What do you do?
- Your teenager says: "I don't care. I don't want to do what the family wants to do." How do you respond?
- Your spouse says: "You ALWAYS do that!" And you know what you want to say - but going there doesn't help.
- A friend says: "You're too busy for me or anyone anymore!" And being defensive is the only thing that comes to mind.
- Someone says to you mid-conversation: "You ARE pretty stubborn, you know." And you are stunned - and don't know what to say. At least not at first.
"There are literally countless moments in conversations when what we say next really matters. We say the right thing and we breathe a sigh of relief as the conversation continues in a good direction. Say the wrong thing - and no tellin' where things might end up."
- Mark Oelze, from the Introduction video-
1You will recognize 6 vitally important keys to every good conversation. You already know what they are. They are sitting in the back of your mind right now. PLEDGEtalk brings them to the front.
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2Once you recognize the keys you have been missing, you will see how PLEDGEtalk maps out the road to transform every conversation that matters - for good.
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3By using all 6 keys in a specific order, you will have a simple step-by-step process that guides you through every difficult moment - and shows you exactly what to do to process conflict, one step at a time.
Here is what you are about to learn - one step per module, in this exact order.
Watch each video, then work through the lesson page below it. Each page has key takeaways from the video, reflection questions, and a homework assignment to practice that step in real conversations this week. Work through one module at a time - in order. The steps only work together when they are used in sequence.