Companion to Module 2 - Listen
These nine tools go deeper into the Listen step of PLEDGEtalk. Keep this page open alongside the Module 2 lesson - or print it and keep it somewhere you will see it regularly.
L
Look
Look intently at them when they speak. Focused eye-contact is key.
I
Imagine
Imagine placing your own thoughts, feelings, and reactions onto a shelf for later, so you can stay focused on what is being said.
S
Speak only to clarify
Speak only to clarify what was said or to echo back to see if you heard correctly.
T
Take care not to interrupt
Take care to not interrupt or "hijack" the conversation.
E
Embrace silence
Embrace silence throughout the conversation so they are free to gather their thoughts.
N
Note your expression
Note the expression on your face. Does it portray that you care what they have to say?
I
Invite them to go deeper
Invite them to share why they chose specific words to describe their thoughts or feelings.
N
Nourish the relationship
Nourish the relationship by listening to learn - not to prepare your defense.
G
Gift them with being fully understood
Gift them with being fully understood by gleaning all you can from everything they say and do.
Back to Course Hub
Return to the hub to continue to the next module or access other resources.